Chapter Connect

Shipping

Estimated shipping times:

*Orders shipping to non-contiguous states are not eligible for FREE STANDARD GROUND SHIPPING.

• Hawaii ($25)
• Alaska ($25)
• American Samoa ($25)
• Puerto Rico ($25)
• US Virgin Islands ($25)
• Guam ($25)
• US Minor Outlying Islands ($25)
• Northern Mariana Islands ($25)

Unfortunately, we no longer offer shipping services destined for Mexico. To find a Herschel Supply retail partner within Mexico, please reach out to a member of our Customer Service team.

Herschel Gift Cards

The perfect holiday gift for family and friends near and far.

Herschel Supply gift cards are electronic and are issued by email. Simply type in the gift card code when you check-out online or in-store to have the value of the gift card applied to your purchase.

Warranty

We stand behind the quality of our bags, hardshell luggage and accessories with a Limited Lifetime Warranty — our guarantee that every Herschel Supply item is free of material and manufacturing defects. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Herschel Supply retailer and subject to applicable laws.

Returns

30 Day Return Policy

• • Not quite right for you? No problem — Our 30 Day Return policy gives you time to make sure the item you purchased is perfect for all the journeys you’re taking.
• • Returned items must be unused and unwashed with the original tags attached.
• • Items marked as final sale are ineligible for return or exchange.

Herschel Heritage™ Hardshell Policy

• • Changed your mind or your plans? No problem — our 100 Day Trial policy gives you time to make sure it’s perfect for all the trips you’re taking.
• • While you're free to test out the size, features and feel of your luggage at home, our 100 Day Trial policy is void if your luggage has been used in transit, or anywhere outside your home.
• • Not quite right for you? Just file a return within 100 days of receiving your luggage.
• • Refunds will be issued to the original method of payment.
• • We only provide free return shipping for exchanges and store credit refunds.
• • If you’re returning an item for a refund, a $5 return fee will be deducted from the cost of your refunded total.
• • Returned items must be unused with the original tags attached.
• • This extended return policy only applies to our range of Herschel Heritage™ Hardshell Luggage.