Below you will find a list of answers to frequently asked questions regarding orders, shipping, returns and more. If you require further information, please fill out the contact form below with your inquiry.
Our Customer Service Hours:
Live Chat & Email Support
Monday-Sunday 9am-5pm PST
Monday-Friday 9am-5pm PST
Your email has been received and our Customer Service team will get back to you shortly.
Estimated shipping times:
|Standard Ground||$6.95 / Free on orders $50+ (before tax)||3-5 Business Days|
|Express||$12.99||3 Business Days|
*Orders shipping to non-contiguous states are not eligible for FREE STANDARD GROUND SHIPPING. Hawaii ($25) Alaska ($25) American Samoa ($25) Puerto Rico ($25) US Virgin Islands ($25) Guam ($25) US Minor Outlying Islands ($25) Northern Mariana Islands ($25) Mexico orders ship via FedEx Ground and are a flat rate ($15)
We stand behind the quality of our products with a comprehensive warranty program — our guarantee that every Herschel Supply item is free of material and manufacturing defects. To complete a warranty claim, click the link below.
If you would like to return a product purchased from our online store, please go to our Self Service Returns page to begin the returns process or log into your Herschel Supply account. You will be given a RA# and emailed instructions on how to complete your return.
Herschel Supply product that is purchased online (excluding promotional or sale items) can be returned within 30 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of Herschel Supply.
Items purchased between November 1st 2022 and December 31st 2022 are eligible for a full return with the original receipt until January 31st, 2023. The return value will be put on to the original form of payment or a store credit for the original purchase value. Please note, updates have been made to our Holiday return policy. Please reach out to Customer Service for any return requests or additional inquires.
*All sale items outside of this time period are final sale. Customers are responsible for all shipping expenses on the return of Herschel Supply product.