Customer Service

Customer Service

Below you will find a list of answers to frequently asked questions regarding orders, shipping, returns and more. 

 

Please note: 

Our email contact form is currently undergoing maintenance. Please email us directly at customerservice@herschel.com or reach out via Live Chat for immediate assistance.

Thanks for your patience!

Our Customer Service Hours:

Live Chat & Email Support
Monday-Sunday                24 hours

Email: customerservice@herschel.com

Phone Support
Monday-Friday                   6am-6pm PST
Saturday-Sunday              10am-6pm PST

Phone: 1-888-997-5597

Frequently Asked Questions

Orders  

Shipping  

Returns  

Exchanges  

Warranty  

Gift Cards  

Media  

Wholesale