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Taxes: ‐ ‐
Regional taxes and duties (if applicable) are calculated based on where your order is being delivered, and will be applied to your total after your shipping information has been filled in at checkout.
Supporting our global community together when they need it most. See how we can help together with the Herschel We've Got Your Back™ initiative.
Saying thanks to the front lines
We’re giving thousands of bags to health care facilities across North America to help front line workers on their journeys to and from work.
Backpacks for kids
We're partnering with schools to make sure that every kid who needs a backpack has one. Stay tuned for details on how your school can participate.
Have an idea on how we can support our communities together?
Our online store remains open and we will continue to fulfill online orders. Please note that while our operations have not been affected, processing and delivery times may be delayed as the situation evolves. We will be updating this page if anything changes. Thank you for your patience and understanding.
We're here for you 24/7 – if you have any questions, reach out to our team at:
Estimated shipping times:
|Standard Ground||$6.95 / Free on orders $50+ (before tax)||3-5 Business Days|
|Express||$12.99||2-3 Business Days|
*Orders shipping to non-contiguous states are not eligible for FREE STANDARD GROUND SHIPPING. Hawaii ($25) Alaska ($25) American Samoa ($25) Puerto Rico ($25) US Virgin Islands ($25) Guam ($25) US Minor Outlying Islands ($25) Northern Mariana Islands ($25) Mexico orders ship via FedEx Ground and are a flat rate ($15)
We stand behind the quality of our bags, hardshell luggage and accessories with a Limited Lifetime Warranty. Our warranty guarantees that every Herschel Supply product is free of material and manufacturing defects.
Subject to applicable laws, the Limited Lifetime Warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Herschel Supply retailer. If you purchased your products from an unauthorized retailer, the warranty is immediately void.
Our Softshell Luggage and Apparel Limited Warranty is valid for five years.
Our warranty covers:
Functional damage to materials, handles, wheels or zippers that impairs use of the product.
Our warranty does not cover:
Product modifications, accidents, theft or normal wear and tear.
To complete a warranty claim, click the link below.
30 Day Return Policy
100 Day Return Policy