Disappointed
"Not the same quality as previously purchased items. I wish I wouldn't have purchased this bag and I'm unable to return."
Overall rating: 4.3073173 / 5 from 205 reviews.
The Herschel Heritage Backpack is praised for its stylish look, great size, and high-quality material. Customers appreciate its perfect color for the season, though some find the side pockets too small for typical water bottles.
Review topics: [size, fit, straps, problem, weight, color, fabric, feels, material, design, pockets, piece, quality, looks, lining, backpack, style, customer service, width, bag, stitching, details, laptop, bottom, herschel, pack, son, version, interior, holds].
"Not the same quality as previously purchased items. I wish I wouldn't have purchased this bag and I'm unable to return."
"Smooth buy. I received the backpack a week later"
"Very versatile. Using it on trip as soon as received. Plenty of room to be used as a carry on bag"
"I loved the quality of this backpack."
"Never more"
"Bought the bag thinking it would fit my 16” work laptop but the laptop sleeve is far too small to fit it. I doubt it would fit a 15” laptop as I have a 14” MacBook Pro and it just fits it with maybe about 2cm left. I requested a refund but their response was so patronising that I made the decision to never ever buy a Herschel again. Bought a Jansport instead and they only advertise for 15” laptop and it would easily fit bigger than 16”. John, you should be fired. Worst customer service I’ve ever had!"
"I received a good customer service in the I’ve visit"
"kaka"
"I used this bag only 3 times (owned it for 2 months) before significant wear on the "leather. " Warranty claimed it was from normal wear. I'm so sad because I really wanted to like and support this company. I was willing to give them another try, but because they shrugged me off with my claim I'll be forced to look elsewhere. WASTE OF $90"
"10/10"