Returns and Exchanges

Looking to make a return?

If you placed an order using your Herschel account, please log in below to make a return.

Return as a guest

Enter email and order number to get started. Confirm your email address and click on the link to return your item(s). 

If you are having trouble logging in or placed an order as a Guest, we are available to help.

Please reach out to us on Livechat or to initiate your return.

Herschel Supply product that is purchased online (excluding promotional or sale items) can be returned within 30 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the returned item is left at the discretion of Herschel Supply.

Items purchased between November 1st 2022 and December 31st 2022 are eligible for a full return with the original receipt until January 31st, 2023. The return value will be put on to the original form of payment or a store credit for the original purchase value. Please note, updates have been made to our Holiday return policy. Please reach out to Customer Service for any return requests or additional inquires.

This return policy only applies to purchases from our online store. If you are looking to return a Herschel Supply product purchased from another retailer, please contact the retailer directly.

Black Friday Returns Update: Returns of sale product cannot be initiated until after the Black Friday sale period has ended on Wednesday, November 30th. Please reach out to customer service for more information.


If you are looking to complete a Warranty claim, please reach out to to start your claim.

We stand behind the quality of our bags and accessories with a Limited Lifetime Warranty — our guarantee that every Herschel Supply item is free of material and manufacturing defects. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Herschel Supply retailer and subject to applicable laws. The warranty will immediately become void if the product is purchased from an unauthorized retailer.

The Luggage & Apparel Limited Warranty is valid for 5 years, beginning on the date of purchase from an authorized Herschel Supply retailer and subject to applicable laws.

For more information on our warranty policy, please see our FAQ's page for more information.